Overview
Oxid Apps ("we", "us", "our") respects your privacy. This policy explains what data we collect, why, and how we handle it across all our macOS applications and this website.
Data we collect
License activation
When you activate a license, we store your license key, a device identifier (a hash of your hardware — we cannot reverse this to identify your machine), and the product activated. This is necessary to enforce per-device licensing.
Crash and failure reports
Some of our Mac apps can send a report when they crash. A report contains what went wrong (the error message), where in the app's code it happened, the app version, your macOS version, your Mac's model identifier (for example "Mac15,3"), processor and amount of memory, your language setting, and the hashed device identifier described above. To tell a crash from a normal quit, these apps also record when they were opened and closed.
A report does not include your Mac's name. Versions of our apps released before November 2026 sent it with each report; our server now discards it when a report arrives, and older reports that contain it are deleted within 90 days, like all crash reports. File paths are removed from error messages before they are stored.
An app may also report a failure that is not a crash — for example, when OxidVM's Docker machine does not finish starting. These reports describe the failure and nothing else: which step gave up, whether it was the first attempt, how long the app waited, and which of a fixed list of known setup milestones the machine reached. They also carry the app version and build, your macOS version, your Mac's processor architecture, and the hashed device identifier described above.
We never upload your files, your logs, or your app's console output. Diagnostic files stay on your Mac. Where an app reads one to work out what failed, only the fixed set of facts above is sent — never the file, and never any text taken from it. If you want to send us more than that, you can attach a diagnostic bundle to a support request yourself.
Which apps report, and how to turn it off:
- Oxid Capture Studio and Oxid Mac Cleaner send nothing unless you turn crash reporting on, when the app first asks or later in its Settings.
- Oxid Transfer and Oxid Inspect send crash reports unless you turn them off in the app's Settings.
- OxidVM reports only Docker machine start-up failures, and you can turn that off under Settings → Diagnostics.
- Our other Mac apps, and our iPhone and iPad apps, send no crash reports.
Depending on the app and its version, turning reporting off takes effect immediately or the next time you open the app.
Feedback and messages
When you send feedback, a bug report or a message through our website, we keep what you write, the email address and name you give (both optional for feedback), and, if you chose them, the app and version it is about and the page you sent it from. An app that opens our feedback page passes its name, version and macOS version along, and the form shows them before you send. We use this only to read and answer what you sent.
Anonymous usage analytics
We may collect anonymous usage events (e.g., "app opened") to understand which features are used. These contain no personal information and are tied only to the hashed device identifier.
Payment information
Payments are processed by our payment provider, currently Lemon Squeezy, who acts as merchant of record. We do not store your credit card details, billing address, or payment credentials — the provider's privacy policy governs that data. We keep only your email address, the items purchased, and the order total, so we can issue your licence key and show you your order history.
Data we do not collect
- Your files or content created in our apps
- Your application logs, console output, or file paths from your Mac
- Your Mac's name
- Browsing history or activity outside our apps
- Contact lists, photos, or other personal data
- Location data
How we use data
- License data: to verify your purchase and prevent unauthorized use
- Crash reports: to fix bugs and improve stability
- Feedback and messages: to read and answer them, and to decide what to fix or build next
- Analytics: to prioritize features and improve the user experience
Storage & security
Data is stored on secured servers. A device identifier is a one-way hash of your Mac's hardware identifier: it lets us tell that two reports came from the same Mac, but not which Mac it is or whose. Crash report contents are stored encrypted. We retain crash reports for 90 days and analytics data for 12 months.
Third parties
We do not sell, share, or trade your data with third parties. The only external service with access to your payment information is our payment provider, currently Lemon Squeezy.
Your rights
You may request deletion of any data we hold about you by contacting us at support@oxidapps.com.
Changes
We may update this policy. Changes will be posted on this page with an updated date.
Contact
Questions? Email us at support@oxidapps.com.